Our Services
HOSTED IP-PBX / CLOUD PBX
On site solutions
Our onsite solutions include hybrid or full IP systems which can form a central PBX for multiple branches. HPBX (Hosted PBX) allows our customers to connect to our cloud PBX wherever they have a data connection around the world using a wide range of devices including their own smartphone.
VOICE SOLUTION (voip)
Linktcom provides business quality voice solutions anywhere in Ghana, no matter how remote, of premier quality and at highly competitive prices, and what’s more our services are backed by strict SLAs
Linktcom delivers the complete package, from a single phone at a remote location to a centralised multi-site solution for voice, video conferencing, IM capability and even smart phone apps for users on the go. More
Call Recording
Our recording solutions include standard recording for training and quality control or advanced recording for legal and compliance requirements
Audio and video conferencing
Reduce travel costs, record meetings and broadcast training via our immersive room or plug and play systems.
Outsourced Call Centre Services
We provide tailored solutions for clients. Our inbound services allow our clients to provide customer service support as well as generate leads for their sales team. The outbound services are a full on tele sales team. This also allows for customer satisfaction surveys, market research projects etc.
Inbound Service
Provides customer service support on your behalf.
Customer support can be managed through your company’s Customer Management Portal or via our tailored Customer Relationship Management (CRM) system.
Our trained and skilled customer service agents will work with you to deliver the services you require for your customers.
Outbound Service
Provides full-service telesales, plus customer satisfaction surveys and market research projects. The Contact Centre will make calls on behalf of your company to the extent to which it satisfies your requirements. The nature of the calls may span from auto call reminders to marketing or selling products. More Details
Telesale Direct
Telesale Direct offers a one-stop-shop for all business development & communications needs. We diagnose your selling method and help you develop effective sales strategies. Information technology and analytics around the telesales/telemarketing call center environment is a core service offering in our business development service.
IVR voice samples
Linktcom’s Cloud IVR System
Get more leads with our cloud hosted IVR system
With Linktcom’s personalized and hosted IVR system (IVRS), your IVR call addresses callers by their name and directs them to a suitable agent based on his call history, purchase history and location.
Boost agent productivity
Our cloud IVR solutions enable customers to handle most queries such as billing, basic information, etc. by themselves. The IVR would allow your agents to invest time on more complex client issues.
Use Linktcom's system to handle a large call volume
Forget about the peak hour call load with Linktcom’s cloud IVR solutions and handle up to 50 calls concurrently
IVR Customer Experience solution
Create a personalized experience for your customers.
CLOUD TELEPHONY SERVICES
Our cloud telephony solution finds multiple applications across industries
Cloud Telephony for Business:
- Build your own call center on the cloud sans any infrastructure.
- Safeguard your customers’ privacy by masking their personal phone numbers
- Provide bulk virtual number for marketplaces and marketing campaigns
Our cloud telephony solutions help your business
Why we’re the leading players in cloud-based telephony;
- Integrate your CRM with our cloud telephony solution easily_
- Seamlessly integrate our cloud telephony software with CRM systems to maintain your database and caller history
- Scale your cloud telephony software without any hassles.
- Cloud communication services are elastic in nature. Increase and decrease the capacity or simply add or reduce agents to manage costs and growth requirements. You can improve your business efficiency even at the last minute
Multi-level IVR with programmable extensions
Linktcom’s hosted telephony services allow you to configure sophisticated IVR call flows with multiple menu as well as sub-menu options
- Real time analytics on your cloud telephony software
MOBILE SOLUTIONS
Smartphone enabled softphone for remote and home workers, DECT, cordless, WiFi handsets and two-radio for warehousing.
VIRTUAL SERVER HOSTING
Dedicated Virtual Server
As the only customer on a managed dedicated virtual server hosting platform, you have the full system resources directly at your disposal. Our flexible server configurations make it easy for you to choose what’s best for your hosted application or website. Our state-of-the-art data center level DDOS protection and IP-based firewall keep your server safe and performing optimally.
All dedicated servers provide:
°Root Access
°Live Support
°Unlimited Databases
°Redundancy
°Dedicated IPv4 IP
Server Management
- Managed
Managed support includes our direct assistance with virtually any technical or configuration request you may have excluding custom software/script installations.
- Semi-Managed
For semi-managed customers, we will handle any hardware, operating system, or basic configuration issues. Be sure to select the option which best meets your needs.
- Support
24/7 and 365 server monitoring and technical support via telephone and live chat
All custom dedicated servers are hosted in a data center at Linktcom.
Why Choose US
Satisfaction Guarantee
Being one of the most sought ‘Database Management Services’ providers for many years, we offer best-in-class services to some leading companies, institutions and across industries.
Experienced Team
At Linktcom, our team of experts has in-depth understanding and vast experience of database management to ensure highest availability and optimum performance.
You can rely on Us
“We occupy a dominant position in our field and are held in high regard by our world-class suppliers for good reason
Call Us: +16478462737