IVR voice samples

Linktcom’s Cloud IVR System

–Get more leads with our cloud hosted IVR system

With Linktcom’s personalized and hosted IVR system (IVRS), your IVR call addresses callers by their name and directs them to a suitable agent based on his call history, purchase history and location.

–Boost agent productivity

Our cloud IVR solutions enable customers to handle most queries such as billing, basic information, etc. by themselves. The IVR would allow your agents to invest time on more complex client issues.

–Use Linktcom’s system to handle a large call volume

Forget about the peak hour call load with Linktcom’s cloud IVR solutions and handle up to 50 calls concurrently

IVR Customer Experience solution  

  • Create a personalized experience for your customers.

How the best IVR solution technology  improves customer experience

Linktcom’s Personalized IVR call center system greets you by your name which creates a great impression on your callers. and The IVR predicts why your customers are calling based on their interaction history. Intelligently directs you to the right menu option. No need to navigate a complicated menu and waste your time.

Create IVR call center system in regional languages with accents and dialects native to the callers’ geographic location and smart route them to local agents

Packed with powerful features

WCloud Hosted IVR solutions

 

  • IVR Service Provider System available 24/7 
  • Provide quick, uninterrupted support to your customers. Record all customer messages on voicemail on non-working hours and off days. You never miss a business lead with our cloud IVR solutions
  • Call recording, real time reports and analytics
  • Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further push this data to your CRM or use the recordings for internal training purpose
  • Time-based call routing 
  • IVR System automatically lets you route calls beyond working hours to your agents’ mobiles or activate voice messaging
  • Programmable extensions with multi-level IVR
  • Configure sophisticated IVR call flows with menu as well as multiple sub-menu options

Sticky agent

With our smart hosted IVR service, connect one particular caller to the same agent for better customer experience

Blacklisting

Hosted IVR allows you to block unwanted callers while prioritizing important calls and clients

Easy CRM integration

Maintain a caller database by recording details such as caller details, call duration, time, caller location, the conversation, etc. by integrating your IVR number with any CRM.

VIP IVR number

Choose your IVR number from a pool of international and domestic, toll free and virtual phone numbers